Canon printers are renowned for their quality and reliability, but like any device, they can experience issues from time to time. One of the most common problems that users face with Canon printers is the “printer in error state” issue.
This error can be frustrating, as it prevents the printer from completing its printing tasks, leaving users without the documents or images they need.
Fortunately, there are several potential solutions to this issue, and in this article, we’ll explore some of the most effective ways to get your Canon printer back up and running again in no time.
So whether you’re a home user or a professional office worker, read on to discover how to resolve the Canon printer in error state problem.
Causes of Canon Printer Error State
Canon printers are reliable and efficient, but like any other electronic device, they can encounter technical glitches.
When the printer displays an error message and goes into an error state, it puts a halt to all printing activities and can be frustrating.
The error state message varies depending on the printer model and the underlying issue that causes the error state. Here are some common causes of a Canon printer in error state:
1. Outdated Windows Operating System
An outdated Windows operating system can cause a range of issues, including poor printer performance and Canon printer in error state.
If your printer is still functioning with an older version of Windows, connect your computer to the internet, and download the latest Windows updates.
With every update, Windows is designed to provide new features, security patches, and fix issues that could affect your PC’s performance and printers.
Updating the operating system can address the root cause of most printer issues. However, if this does not solve your problem, then there could be other underlying reasons.
Software developers create programs to work with the current operating system and its updates. When a new operating system comes out, applications programmed for the previous system may not function correctly.
Printer drivers are among the critical software that needs to be updated to ensure that it functions correctly with updated operating systems.
An outdated driver can cause issues that lead to the Canon printer in error state. To fix this, visit the Canon website and search for the latest driver that is compatible with your operating system.
Another solution to software-related printer problems is to uninstall and reinstall the printer software. Software files, including drivers, scan programs, and utility software, might run into compatibility difficulties that will affect the printer’s performance.
Uninstalling and reinstalling the printer software will clear all the corrupted driver files or issues with the program that might have been causing the error state.
2. Network Connection Issues
If the Canon printer is a wireless or network printer, it must be connected correctly to the network for it to work appropriately.
Common connection issues for wireless printers include invalid network settings and connection disruptions. When the printer is experiencing a problem with its network connection, it may go into an error state to prevent printing.
Verify that the printer is connected to the correct network name, has the correct IP address, and is not blocked by firewall settings.
Connection disruptions may be due to interference from other wireless devices nearby. Try moving the printer closer to the router or switching to a wired connection if these steps don’t fix the issue.
3. Ink Cartridge Problems
Ink cartridges that are low on ink or incorrectly installed into the printer can lead to the Canon printer in error state. That’s because the printer depends on ink cartridges to produce high-quality printouts.
When the ink level is low, an error state notification appears to prevent damage to the printerhead. Ensure that you replace the ink cartridge with a genuine Canon cartridge with the correct number, as this could also be a cause of the error state
4. Hardware Malfunction
When all other solutions have been tried and tested, and the printer is still giving an error state, it’s possible that there is an underlying hardware problem.
Mishandling the printer or leaving it unused for an extended period can cause its parts to fail. Some of the critical components include the tray, paper rollers, and printerhead.
In this case, consider consulting a certified technician to review the printer’s hardware if none of the above solutions work.
There are several reasons why a Canon printer may go into error state, but troubleshooting the underlying cause of the error message is the solution to get your printer back to work.
In most cases, it’s usually an operating system update, outdated software or driver, network connection issues, or ink cartridge failure. Be sure to follow the recommended steps to troubleshoot your Canon printer problem, or consult the Canon support team if required.
How to Troubleshoot Canon Printer Error State
Canon printers are widely popular and are considered as one of the most reliable printer brands available in the market. However, sometimes, you may encounter some technical glitches that could interfere with your printing experience.
One of the most common issues which Canon printer users face is the “Canon printer in error state.” This error is indicated by a pop-up message on your computer or printer that displays your printer is in an “error state.”
Fortunately, this error is easily fixable with a few simple troubleshooting steps. In this article, we will guide you through the process to fix this issue.
1. Basic Troubleshooting
Before you start executing any technical troubleshooting methods, we would recommend trying some basic troubleshooting steps. First, make sure that your printer is connected to your computer or network and is turned on.
Check the printer’s power supply cord and make sure that it is properly plugged into an electrical outlet. If the power cord is connected properly, try restarting both your printer and computer.
Also, ensure that the USB cable or the printer’s wireless connection is properly connected to your computer or network.
If none of the above basic troubleshooting steps work, then follow the next steps:
2. Update or Reinstall Canon Printer Drivers
If the basic troubleshooting methods fail to fix the error, then a corrupted or outdated printer driver could be a reason behind the problem. In such a scenario, updating or reinstalling Canon printer drivers could help solve the error. To update or reinstall your printer drivers, follow the below-mentioned steps:
Step 1: On your computer, go to the “Start” button and click on the “Control Panel.”
Step 2: In the “Control Panel,” click on the “Device Manager” and locate your Canon printer drivers.
Step 3: Right-click on your Canon printer drivers and select the “Update Driver Software” option from the context menu.
Step 4: If there is an update available, download and install it. If the driver is already up-to-date or updating doesn’t work, then click on “Uninstall.”
Step 5: After uninstalling, you can reinstall the driver through “Add a Printer” wizard. After completing the process, try to print again.
If your printer is still not working and showing the same Canon printer in an error state message, then try to contact customer support for further assistance.
3. Clear Printer Spooler Queue
Clearing the printer queue can also help to fix the issue. When you give a print command to your printer, it stores commands in the printer spool.
Sometimes, if the printer spooler gets stuck, the printer stops responding, and this can cause an error state issue. Clearing the print queue can resolve the issue. Here are the steps to clear the printer queue:
Step 1: On your computer, click on the “Start” button and select “Control Panel.”
Step 2: Click on “Administrative Tools” and then click on the “Services” option.
Step 3: Scroll down the list and find the “Print Spooler” service. Right-click on it, and click “Stop.”
Step 4: After the print spooler service is stopped, navigate to:”C:\Windows\System32\spool\PRINTERS”
Step 5: Delete all the files in the “PRINTERS” folder, and then restart the “Print Spooler” service.
After restarting the print spooler service, try to print the document again. If you are still experiencing the Canon printer in error state issue, then try the other methods mentioned in the article.
4. Check for Paper Jams
Often, the cause of the Canon printer in an error state issue is due to a paper jam inside the printer. A paper jam may cause a printer to stop working and display an error message on the screen. Here are the steps to resolve this issue:
Step 1: Remove all papers from the input tray.
Step 2: Check for any jammed or torn pieces of paper that may be stuck inside the printer.
Step 3: If you find any paper jams, take them out gently and properly without leaving any bits of paper inside the printer.
After removing the paper jam, try printing again. If the error state issue still persists, then follow the next methods mentioned in this article.
the Canon printer in an error state issue can arise due to several reasons. Fortunately, all of the above-mentioned methods are quick and easy to follow, and they can help resolve the error state issue.
Try these methods one by one, and you will probably be able to solve the issue soon. However, if you still face the Canon printer in error state, then contact canon tech support for further assistance.
Resolving Canon Printer Error State on Windows PC
Canon printers are well-known for their high-quality prints and reliable performance. However, sometimes, you may encounter an ‘Error State’ message while printing, which can be frustrating.
This error message appears on the printer’s control panel or on your computer screen and can occur due to various reasons such as outdated drivers, network connectivity issues, or malfunctioning hardware.
In this article, we will discuss the various methods to resolve Canon printer error state on a Windows PC without breaking a sweat.
Method 1: Restart the Printer and Computer
This is the simplest and most effective solution to resolve the Canon printer error state. Just turn off your printer and computer and unplug them from the power source.
Wait for a minute and then plug them back in and restart both of them. This action will reset the printer and clear any temporary glitches.
Method 2: Update the Printer Drivers
If the Canon printer error state is still persistent, the issue may be due to outdated or missing drivers in your system. In this case, you need to update the printer drivers to the latest version.
You can visit the Canon Printer website and download the latest driver software suitable for your Windows PC version.
You can also check for driver updates in the “Device Manager” section of your computer. Here’s how to do it:
- Press the “Windows + X” keys on your keyboard.
- Select “Device Manager” from the drop-down list of options.
- Double-click “Print Queues” to expand it.
- Right-click on the Canon Printer’s name and select “Update Driver.”
Now, follow the on-screen instructions to complete the driver update process.
Method 3: Check the Network Connection
The Canon printer error state may crop up when there is an issue with the network connection. Here, you need to check if your printer is connected to the same network as your Windows PC.
To check the network connection, follow the below steps:
- Click on the “Windows” button on your keyboard.
- Type “Control Panel” in the search bar and click on it when it appears.
- Click on “Devices and Printers.”
- Right-click on the printer name and select “Printer Properties.”
- Click on the “Ports” tab.
- Check if the printer is connected to the correct network. If not, then click on “Configure Port” and update the IP Address.
Once you have confirmed that your printer is connected to the correct network, restart your printer and Windows PC to check if the issue has been resolved.
The above-mentioned methods are the most common ways to resolve the Canon printer error state on your Windows PC.
These methods are easy to follow and don’t require any technical expertise. You can always resort to technical support for Canon printers if none of these methods work.
Always ensure to keep your printer drivers updated and system maintained to avoid any such errors. We hope this article has helped you to resolve the Canon printer error state on your Windows PC.
Fixing Canon Printer Error State on Mac
If you are a Mac user, you might have come across the issue of the Canon printer being in an error state. This can be a frustrating problem as it can halt your printing activity and cause delays in your work.
However, there are a few steps you can take to resolve this problem. Here are some methods to fix the Canon printer error state on Mac:
Method 1: Restart your Printer and Mac
The first thing you should do is to restart your printer and Mac. This can sometimes resolve the problem without any further action. Follow these steps to restart your printer and Mac:
- Turn off your printer and unplug it from the power source.
- Close all applications on your Mac.
- Shut down your Mac by clicking on the Apple logo on the top left corner and selecting Shut Down.
- Wait for a few minutes and then plug in the printer to the power source and turn it on.
- Start your Mac and check if the error state is resolved.
If the error state persists, move on to the next method.
Method 2: Update your Printer Driver
An outdated printer driver can cause issues with the printer’s functionality, leading to errors like the Canon printer error state. Updating the driver can fix the problem. Here are the steps to update the printer driver on your Mac:
- Click on the Apple icon on the top left corner of your Mac and select System Preferences.
- Click on Printers & Scanners.
- Select your Canon printer from the list on the left side of the window.
- Click on the minus (-) button to remove your printer from your Mac.
- Download the latest driver for your printer from the Canon website.
- Install the driver on your Mac and restart your printer.
Check if the error state is resolved after restarting the printer.
Method 3: Check Printer Connections
Another reason for the printer error state can be loose or faulty connections between your Mac and the printer. Check the connections to ensure they are secure and in good condition. Follow these steps to check the printer connections:
- Turn off your printer and unplug it from the power source.
- Disconnect the USB cable connecting your printer to your Mac.
- Inspect the USB port on your Mac and the USB connector on your printer for any damage or dust.
- If there is dust, use a can of compressed air to blow it out. If there is damage, take it to a repair technician.
- Reconnect the USB cable securely and turn your printer back on.
If the error state is still present, try the next method.
Method 4: Reset your Printer
If none of the above methods work, resetting your printer to its default settings can help. Keep in mind that resetting your printer will remove all custom settings and configurations. Here are the steps to reset your printer:
- Turn off your printer and unplug it from the power source.
- Hold down the Stop button on your printer and plug it back into the power source.
- Keep holding the Stop button until the power light on your printer starts flashing.
- Release the Stop button and press the Start button.
- Press the Stop button twice and reconnect the printer to your Mac.
- Check if the error state is resolved.
If the error state still persists after trying all the methods, contact Canon support for further assistance.
Contacting Canon Support for Help with Printer Error State
Are you encountering an error state while printing your documents and photographs from your Canon printer? Are you unable to identify what’s causing the problem and how to fix it? If so, then you can contact Canon support and seek assistance from them to resolve the error state issue.
Contacting Canon support is an easy task. You can either reach out to them via phone or email or take help from their online support portal. Let’s take a closer look at how you can avail of their services.
1. Dial the Canon Support Number
If you want to talk to a Canon representative directly, then you can call their customer service number and explain your problem. You will get connected with a support executive who will guide you through the process to identify the root of the error state and provide a solution to fix it.
The support hours and contact information are available on the Canon website, and you can find them easily by searching for the “Canon support phone number” on Google.
You can also check the documentation that came with your Canon printer to see if there’s a specific number for your region.
2. Send an Email to Canon Support
If you are not in a hurry and want a written response from Canon support, you can send them an email describing your issue. You can find the email address on their website, and it’s mostly present in the support section.
While writing an email, make sure to provide as much detail as possible. Start by describing the error message you see on your Canon printer’s display panel.
Attach screenshots of the error, if possible, to make it easier for Canon support to identify the issue. Remember to include your contact details, such as your name, phone number, and email address, to receive a prompt response from their end.
3. Utilize Canon’s Online Support Portal
Canon has an online support portal where you can find a comprehensive list of articles and videos to help you troubleshoot the error state message on your Canon printer. You can access the portal at https://www.usa.canon.com/internet/portal/us/home/support/
The portal’s search function allows you to look for specific solutions and filter the results based on your printer model and operating system.
You can also browse the frequently asked questions section to get answers to common printer-related queries.
If you can’t find a relevant solution to your issue on the portal, you can submit an online request form and request help from a support executive.
4. Troubleshoot the Error State on Your Own
If you want to troubleshoot the error state issue on your own, you can follow the step-by-step guide available on the Canon support portal under your printer model.
The guide will walk you through the process of identifying the issue and provide detailed instructions on how to resolve it.
Make sure to read the guide carefully before proceeding with any troubleshooting steps. If you are not computer-savvy, it’s best to seek help from a professional to avoid any further damage to your Canon printer.
5. Utilize Social Media to Contact Canon Support
If you are more active on social media, you can connect with Canon’s support team on Twitter or Facebook and seek help from them. You can mention @CanonUSA on Twitter or message them on Facebook, and they will respond to your query during their business hours.
Make sure to provide a detailed description of the error state message and include your contact details in your message to receive proper assistance.
Canon offers various ways to connect with their support team to resolve printer error state issues. You can call them directly, send an email, check their online support portal, troubleshoot on your own, or contact them on social media.
Choose the method that suits you the best and receive prompt assistance to get back to printing your essential documents without any error messages.